Return Policy
Returns & Exchanges
At Own It Cosmetics, we take great care in ensuring every product leaves us in perfect condition.
Due to the hygienic nature of cosmetics, we are unable to accept returns or exchanges on opened or used products, except in the circumstances outlined below.
Foundation Shade Exchange
We understand that selecting the perfect foundation shade online can sometimes be challenging.
If your foundation shade isn't quite right:
Contact us within 7 days of receiving your order.
We'll assist you in selecting a more suitable shade.
The original foundation must be returned using PUDO Locker to Locker.
The customer is responsible for the PUDO return fee.
Once we receive the original foundation, we'll send your replacement shade via PUDO Locker to Locker at our expense.
Foundation shade exchanges are only available for foundations where the 30ml pump bottle has not been activated or used. Customers are encouraged to test their complimentary sample before opening the full-size foundation.
Foundation shade exchanges are only available for foundation products and are limited to one exchange per purchase.
Damaged or Faulty Products
If your order arrives damaged, defective, or with faulty packaging (such as a pump or container that does not function correctly), please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs showing the damage or fault
Once assessed, we will arrange a suitable replacement or refund where applicable.
Non-Returnable Products
For hygiene reasons, all other cosmetic and skincare products are non-returnable unless they arrive damaged or faulty.
We do not accept returns or exchanges due to:
Change of mind
Incorrect product selection (excluding foundation shade exchanges)
Personal preference
Allergic reactions or skin sensitivities
We recommend reviewing product descriptions and ingredient lists carefully before placing your order.
Need Help?
If you have any questions regarding your order, we're always happy to help.
Please contact us through our Contact page or email us directly, and we'll do our best to assist you.